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Testimonials
Below you will find what some of our customers say about our dealership.

To add a testimonial of your own, submit it on the Customer Survey page.

" I've done 26,000 miles on my 09 heritage. In the 18 months I've had it, all service, tires, upgrades and even damage repairs were done by alamo city HD. All of you guys have done an over the top outstanding job. Since my last testimonial months ago I up graded the exhaust and intake. Thank you for all the help and advice with parts and other equipment I purchased. I thank the parts department for it.s speedy aquisition of parts for me. The service department has never let me down even when I'm having a "Murphy" day. Special thanks to all the pretty girls at alamo city HD. Your smiles allways make my day. Keep that coffee brewing cause it helps me ride to my destiny. Well I'm gonna hit the road, see ya soon."
By: Reginald     San Antonio,TX
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"Neil was great at getting me the best price on a new Road King Classic and the highest amount possible for my trade. I thank him for that and now I am a happy customer."
By: Anonymous    San Antonio,TX
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"Last Saturday I needed a 1000 mile service on my Crossbones. I called all three Harley dealers in the San Antonio area and Cowboys Alamo City Harley gave me the best price ($200 cheaper than one of the dealers). I drove to your dealership on a Saturday afternoon and my 'Bones was taken in right away. I appreciate everything ya'll have done for me for the past five years."
By: Anonymous    Hondo,TX
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"First Harley! I am very happy. David Deleon was great."
By: Eric    san antonio,TX
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"Chris Campos is an excellent salesman, gave me what I wanted on my trade and gave me an awesome deal on my new 2010 Softail Deluxe...get this, the whole deal done over the phone!!! Had the bike sitting up front looking all badass, and everything was ready to sign when I arrived at the dealership. Nobody else will do that, believe me, I tried. I highly recommend him and Alamo HD. BTW, this is the 2nd bike I have purchased from Chris...you can't go wrong with him! Thanks again Chris...see you on the road! OG "
By: Orlando    San Antonio,TX
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"All your folks were very friendly, 3 or 4 bike sales guys came up and asked if I needed help and the motorclothes girls were not only gorgeous but really helpful. Thanks JimB"
By: Jim    Sherwood Park, Canada,AB
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"I have never written one of these...but I was amazed at the great service and how fast may parts where installed! Words cant describe how pleased I am. And there is no doubt that I am going to make a B line right for Ken in service for ANY of my future HOG needs. I have never had a better customer service exp. and will never go to the "OTHER" Harley dealer in town if they were the only one in Texas PERIOD. "
By: FELIPE    fort sam houston,TX
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"I wanted to say thank you very much for the assistance your Service Department gave me this morning. They were incredibly helpful and polite. Plus, they did the work very quickly and didn't even charge me for it! I very much appreciate that sort of treatment because it is rare these days. Thank you again to Larry and the guys. "
By: John    San Antonio,TX
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"Shout out to Mr Sam Wright!! Very professional, courteous and knowlegable salesman. A pleasure to do business with and I highgly recommend him for anyone interested in purchaing a Harley. Definitely an asset to the dealership!"
By: Victor    San Antonio,TX
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"Just wanted to comment on how Ken, your assistant servicer manager, was so easy to work with. I had a few items on order to be installed and one that I had purchased elsewhere. The part that I purchased elsewhere did not have all a proper bracket/hardware. He called me several times to make me awae of the issue and to keep me posted on the service progress. Now, that is great customer service. Hats off to the service group. Thanks, I will be back. "
By: John    Sab Antonio ,TX
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"I purchased my Sportster 1200 custom a year ago from David De Leon, great service and a straight up dude. Went for a short ride during lunch 11/18/09 and was having some battery troubles. stopped by Alamo to get it chcked. Thanks to ken in the service department, got me in, checked out the bike and hooked up a pig tail from a trickle charger I bought to resolve the issue in about 30 min. No charge and back in the wind. Thanks Alamo! Keep up the old school customer service..."
By: Steve    San Antonio,UT
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"During my visit, I purchased 2 helpmets and a leather jacket. Ashley Garcia helped me find the right fit. She was professional, knowladgeable, courteous, pleasant and very helpful. She made my shopping experience very easy and because of her, I will come back and will recommend your store to everyone I know. Thank you."
By: Amal    Cedar Creek,TX
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"In the middle of a 3200 mile ride I broke down on I10. The service department rescued me and my bike. They went to the extreme, found parts 70 miles away, drove to get the needed item and had me back on the road. Thanks go out to Ken, Willie, the rescue driver and the entire team at this dealership. Truly they go above and beyond the call of duty. I salute you. Steven Venglarcik - Petersburg, Michigan"
By: Steven    Petersburg,MI
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"I purchased my first Harley from Mike in June and got a great used bike at a good price. My monthly payments are right where I wanted them to be. Ruben in Accesories has done a great job helping make my great bike even better. The ladies in clothing have also done wonderfully getting Mamma and I exactly what we want. I've been to several H-D Dealers across the state and have always had good experiances, but the people at Alamo are a step above in customer service and selection."
By: Nathan    Live Oak,TX
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"First of all I would like to thank Gruene H-D for not working with me in my search and final purchase of my new H-D Softtail !!! Chris Burton was great !!! He took the time to find out what i was looking for and was very helpful in putting together a package deal that was acceptable. I commend your dealership and especially your staff !! Thank you for a great buying experience!! And again Thank you Gruene H-D........ "
By: Charlie    San Antonio,TX
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"This is a quick note to remark on the great service I received from Ken, the Asst. Mgr, and Willie, a technician, at Alamo City Harley Davidson in San Antonio at 11005 IH 35 North. I had a full grown doe hit me one night while I was going around 55 mph. I could not believe she did not knock me over. But she did do some damage, some of which I did not notice right away. I could still drive the bike and notice that the head light was out. Since I was close to San Antonio and had to ride it home that night, I went to Alamo City. I knew it was late in the day and they might not be able to fix it, but I needed some light for the ride home. I also showed them some of the damage to the bike. They found that the headlight had been damaged by the dear and hammered it casing out and put a good bulb. Then they recommended phoning my insurance, because they were sure the cost would be greater than my deductible. What amazed me, is that they did not charge me a penny!! Talk about great service!!! I wanted to let you know. "
By: Bill    New Braunfels,TX
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"I wanted to contribute a positive experience I had yesterday at the dealership. I bought an 09 Softail in February. My sales rep, Chris Campos took care of me in a big way. But my kudos, today, goes to the service department. One of my rear floor boards fell off a couple of days ago. I wear an IPOD when I ride so I didn't hear it fall nor did I notice it missing until later that day. I took it in and was prepared to pay for a new one. The asst manager, Ken, looked up my bike and saw that the part was a warranted item, being that it was installed at the time of purchase. My girlfriend had had to prop her foot on my knee to ride with me up to that point. Ken got his service tech's, Nick and Willie, to scout around to see if they had a temporary replacement to keep us on the road until our part came in. They found a spare floor board and mounted it on the spot. Lana and I were on our way quickly. As many of us Harley owners are, I am continually approached by independent shops to have my work done on my bike. The invitation is always spiced with obligatory "..we can do it cheaper...", "...we can get you in and out much more quickly...", etc. Here is my view on the whole non-dealer aspect of my Harley relationship, and it is more than just owning a bike. If I wanted the cheapest deal, I never would have purchased a Harley. If I wanted to have the cheapest maintenance costs, I wouldn't have bought a Harley. After paying $22,000.00 for a motorcycle, my least likely avenue of care for it is to get the cheapest work I can find done to it. I look for the most qualified and caring service. I expect to pay more for it and I expect more for the invested dollar. Cowboy has given me superlative attention and care from the moment I walked in before my purchase up until yesterday when I talked with Ken in service. There was no waffling on the warranty agreement, (unlike my new Dodge truck which I had to litigate the terms before the warranty was made good.) I imagine the service department doesn't make much margin on warranty work, but I was treated with the respect and enthusiasm I would have received on a big ticket at-fault repair. I truly believe that no indie shop would have ponied up for a temporary floor board just to get me back on the road. When those former Harley mechanics and wanna be shops tell you how they have the same credentials and their work compares to the dealer service, remember that imitation is the sincerest form of flattery. I chose the real deal, not the almost rans. Craig Rainey Universal City, TX September 16, 2009 "
By: Craig    San Antonio,TX
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"My entire experience with Cowboys Alamo City HD has been magnificant. I have bought 4 bikes from them. Every time I have been given 5 star service. At each and EVERY department. From Sales to motor clothes. This time Ken Howie got me in without an appointment to get my new CVO bag ready to go. Nick, his tech, took care of me in RECORD time and with quality customer serivce. I commend all of you being there ANYTIME I have needed you. You have my complete endorsement for anyone who even dreams of owning a Harley Davidson. Customers can rest assured, they have a professional and qualified staff ready to serve you ALWAYS."
By: Alan    Converse,TX
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" I shopped all the local dealerships for months and Alamo City HD was the most knowledgeable and willing to spend the time I required to make the purchase decision. Ken from the service department was always ready with a smile and a handshake. He answered all my technical questions and even helped me plan a day trip with a rental bike. All the salesmen that approached me on my MANY visits were helpful and willing to talk bikes; however, David De Leon was the salesman from whom I purchased my Baby. He went above and beyond the call of duty and provided the actual numbers for me to look at. It’s one thing to say a bike is worth a particular amount but to carry the NADA book and be honest with me about the value verses the asking price is another. I really appreciated David’s honesty and adherence to his word. He remembered me, and what he told me, over several visits and stood by his offers each and every time. During the actual purchase process I believe he was honorable in his conversations with me as well as the management. I got the bike for MY purchase offer and David made sure I was happy and comfortable through the entire process. It’s only been a few days since the deal but so far I’m very happy I chose Alamo City Harley Davidson. "
By: Bryant    Cibolo,TX
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"My thanks to Ken Howie for his help with my XL's steering wobble. No appointment on a holiday weekend, shop was full. Ken and technician Willie didn't even finish their morning java and my issue was addressed. There was no charge for thieir time and they even had my ride washed and waiting for me in an hour. How cool is that when you are 1200 miles from home?? We were greeted by everyone we saw, super friendly folks. Thanks to you guys for making this visit so painless. Your hospitality is unheard of. LIVE TO RIDE!"
By: Jim    Newport,TN
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"I just got to say the Fat Boy I just bought is simply fantastic. And I want to make it clear that Scott in sales, specifically, is the person that guaranteed my business at Alamo... again! His help, and sales approach is perfect, and most importantly his attitude is consistently good, and geniuine. Lastly, I want to thank Mr Skinner for listening to my small concern about the alarm system, and resolving it in the proper manner with fairness and ease. "
By: Scott    converse,TX
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"I tried to buy a bike from another dealership and they just would not deal with me. My friend Bruce told me to go to Alamo and talk to Neil, which I did. Neil was very easy to deal with , gave me what I wanted on my trade and made me a super deal on a new Ultra. I would recommend to anyone to get their new Harley here. Everybody was very friendly and helpful."
By: Rick     Pipe Creek,TX
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"I just wanted to to take the time and praise the individuals that you have working in Parts, i.e. Greg, Glenn and Hector. They do a very professional job and always keeps you informed. Also, your service department is second to none. Ken, Murcell and Robert are the top of their class. I truly think that all of these guys, Parts and Service deserve a raise, they are that good. Again thanks for great service from Cowboys Harley Davidson."
By: Ronnie    Schertz,TX
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"Outstanding service! I recently had to replace a tire and brake pads on my Electaglide and I could not have asked for better service. Ken Howie is a true professional who made me feel like he was really looking out for my best interest. The work was completed on time and for less than quoted. This is why I always choose Harley Davidson for service. They know my bike and they treat me right. Thanks!"
By: Robert    Converse,TX
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"While visiting friends in SA, I decided to stop and have my oil changed in my FLHX. The previous weekend I had some major front end work done by a well known TX custom shop. During the oil change the tech gave the bike a once-over and found that the front forks were empty and that several parts were not installed by the "custom" shop. The Alamo City crew made time to fix the short commings and had me on my way the next day. The tech went out of his way to check the bike and probably saved my bike and probably me too by going the extra mile for me. A big THANKS!!! to all at Alamo HD. John O'Neill"
By: John    Navasota,TX
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"I had some warranty work done to my '09 Road King. I stopped in and talked with Ken, and he told me to bring it by this morning and he would work it in to the schedule. He had the repairs done while I waited, and I was out the door in under an hour! Great work, and thanks for everything, Ken!!"
By: David     Schertz,TX
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"Neil Nikotich was great! Had an answer for every question and made the whole deal easy. I'm very happy with my new bike and the way I was treated by everyone!"
By: Scot    Helotes,TX
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"JUST A QUICK WORD TO COMPLIMENT EVERYONE OUT THERE AT COWBOYS H-D IN SAN ANTONIO. EVERYONE FROM YOUR SALES TO CUSTOMER SERVICE GOES THE EXTRA MILE FOR THEIR CUSTOMERS. IN 7 MONTHS I WAS READY FOR MY 10,000 MILE SERVICE. I HAD A BROKEN KICK STAND WHICH THEY REPLACED AT NO COST, I HAD A STAINED LENS ON MY TOURPAK AND THEY REPLACED IT AT NO COST. FOR ALL THREE SERVICES, THEY GOT ME OUT WITHIN 3 HOURS KNOWING I RODE OVER 100 MILES AND HAD TO TAKEE OFF FROM WORK TO GET THEIR. KEEP THE H-D BROTHERS AND COMPANY PROUD."
By: TOM    BEEVILLE,TX
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"I purchased a 2009 Night Train in February and it was a wonderful experience. Paul Debetta was my salesman. Ken Howie services my bike... everyone treats me as if I am family and are helpful with any of my needs/questions. I have recommended your dealership to so many of my friends!! Thanks to everybody there, I am truly a happy customer and love belonging to the Harley family!!"
By: Melissa    Kerrville,TX
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"" July 2 , we stopped by due to some issue with my brakes, other service dept. would not even acknowledge customers. as they pull in, but marsel in your service dept. approached us in way that i would never expect in a harley-davidon shop. He gave us some cups for some ice cold water. this is the first time someone has offered us, this kind of service . not only excellent motorcyle service but excellent customer care when it comes to there welfare .""
By: Bernie & Anne    Tyler,TX
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"I purchased my 09 Hertiage Softtail by mere luck. I was in San Antonio for school and went to the dealership with a friend to get a part fixed on his bike and started looking around since I had no luck at another harley dealer. Sam (an awesome sales guy) was there to help me find the bike I wanted. He had me sit on a few models and was very patient with me while I was very picky. He made sure I got what I wanted an took care of me, even looked into shipping since I am out of AL. He made my time in Tx great by taking care of me. The entire crew from the dealership took care of me until I left Tx a month later with parts, service and the accessories I wanted. Wish I had a dealer like them here. Will definitely return everytime I am in Tx. If i ever get another Harley I will make that trip for the service I got from this dealer."
By: Melissa    Fort Rucker,AL
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"On June 4, 2009, my wife and I were on our way to Clear Lake Texas from Concan, Texas for a memorial service for a really dear friend of ours. We had a blow out on our back tire. We had to be towed 74 miles back west to San Antonio, Texas. When I contacted Alamo City Hareley Davidison and told them what happened, and we wouldn't get there until around 7:00pm. Marcel said that they would be there for us. When we finally arrived, Ken was waiting for us. I told him that we were on our way to a memorial service and had to be there the next day. The next day came about and at 9:45am our bike was fixed and ready to ride. Your staff of Ken , Ron and Marcel are incredible and very undertanding "brothers". We made our dear friends memorial service, YOU ALL ROCK AT ALAMO CITY HARLEY DAVIDSON. Thanks a mill Ross and Dawn Scott"
By: Ross    Concan,TX
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"I rode from the Fort Worth area to San Antonio for a conference and needed a new rear tire and brakes at 5:30pm on a Friday afternoon. Ken, Jesse, and Robert did a wonderful job on my bike and had me on the road within an hour and half, even working past their closing. Great job, guys; and I hope you enjoyed the cigars!"
By: Randy    Midlothian,TX
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"Murphy’s Law states :If something can go wrong it will; and at the worst possible time! Well, that’s just what happened this past weekend. While traveling to San Antonio I had a mechanical problem just as we exited loop 1604. Lucky for me, Murphy had never heard of Alamo City Harley and the Cowboy Way! I used my phone to locate Cowboy Alamo City HD and drove over. It was late Saturday afternoon and I went directly to the service department and asked for help. Ken (service writer) jumped on the bike right away and took it to the service area. Jesse (service tech) fixed the bike very quickly and had it performing like new. Did I say all of this happened late Saturday afternoon! Their willingness to go the extra mile really saved my weekend and the road trip. Thanks guys! "
By: Howard    Pearland,TX
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"I am a retired judge from North Carolina and having some time on my hands, I decided to ride my Harley Ultra to San Antonio, store it, buy a bicycle and ride the bicycle from San Antonio to El Paso. I wanted to see where "Judge" Roy Bean dispensed justice in Langtry, Texas. Then I would return, donate my bicycle to charity, pick up my Harley and return to North Carolina. Cowboys Alamo City Harley became an integral part of this plan. They changed my oil and stored my motorcycle while I was away. They gave great service. They were friendly and gave me a great sense of security as I left my motorcycle with them. I particularly want to thank Ken Howie in the Service Dept. He is a super nice guy. Picked up on what I was trying to do right away and helped in every way he could. When I returned, he was very busy, but he took the time to get me out of the shop quickly. Great guy, great service. Also another gentleman named Kenneth (I didn't get his last name) was very helpful. Five stars. Jerry Cash Martin"
By: Jerry    Pilot Mountain,NC
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"I purchased a 2007 FXD Dyna Glide about three months ago at your dealership. I have added extras to it and it looks great. And I have to say that from the minute I walked in your showroom, I was impressed......from handling my trade-in to choosing my bike, it was a fun and enjoyable experience. I am confident I made the best buy and ride with that in mind...feels great....I will be happy to share the Cowboy experience with anyone........Thanks. will vist soon, Charlie B. "
By: charlie    uvalde,TX
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"I'm filling out this survey because I've been going to Alamo City Harley for 15 years and the service I recently received from Ken Howie and Ron, a technician was outstanding. Actually, it's the most professional service I've received at that location in 15 years. I normally don't fill out surveys, but Ken's knowledge, respect and professionalism is noteworthy. Kudos to Cowboys and Ken. "
By: Joe    San Antonio,TX
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"Ashley went above and beyond for my long distance purchase. She is a true asset to Harley!!!! Thanks so much."
By: Kim    Niceville,FL
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"I have purchased 3 Harley's from ACHD. During this Neil, my salesman on all three bikes and James, the dealership manager, have always taken care of my every need and treated me fairly, But until now I have never really felt comfortable with the service manager. The new service manager, Jack has always been a big help with anything I needed done on my bike. All three are the reason why I will continue my business but until Jack came on board as the service manager I did not feel good about the service department. He is a great asset to the dealership."
By: Dale    Live Oak,TX
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"I have bought 2 new Harleys since August 2008 and both from salesman, James Mathis who is absolutely the best!! I am into accessories big-time and the Parts staff at Alamo City is unbelievable, caring and patience beyond words. Greg, in particular, redefines customer service.....what a sweetheart. He acts as though you are the only customer in the store. Then of course, these parts have to be installed. The Service Department treated me so well, making sure charges were fair and that I got a ride home when the job turned out to be a bit more complicated than anticipated. Ken went beyond the call of duty!! The technician responsible for the work on my bike was outstanding. Michael treated it as though it was his own, exhibiting extraordinary conscientiousness and pride in his work product. He took a difficult job, without proper materials on hand, and did beautiful work. I will always name-request Michael to work on my bikes. Alamo City should certainly be proud of their staff.....they sure put the customer first!! I have never had a dealing with anyone there who wasn't as nice and pleasant and helpful as could be. I love you guys.....thanks so much for everything!!"
By: Linda     San Antonio,TX
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"I was coming from Fort Camble KY, to visit my friend in San Antonio. he was wonded in Iraq 06- 07. when my bike had a couple problems. the parts and service department fixed me up even though they were about to close (Thanks Robert Bossley). They were fast and friendly. Had me on my way in no time. i will absolutely be coming back. Thanks Guys"
By: justin    Clarksville,TN
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"Once again you guys came through with flying colors. I came in for my 10,000 mile maintence and you got me out in the fastest time yet. Ken Howie rounded up Ron on the tech crew and my bike was ready in less than 2 hrs. End of story? NO! No sooner than I stopped for gas a driver backs into my heritage and wipes out the rear turn signals. I came back to the dealership (the driver was more than happy to pay for the damages) ,Ken sent me to the collision department and those guys out there fixed it on the spot in less than an hour! That has to be a record time. This is positively the most outstanding service I have ever seen in my life. In my book, you guys deserve a 100 star rating. Thanks again."
By: reginald    san antonio ,TX
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"I just want ed to thank the staff and the sales people that helped me make my purchase on a new motorcycle Rick Garza, Chris cruz campos, and finance Freddie Padilla. everthing was well explained to me I felt very comfortable with everybody. felt very welcomed. I would highly recommend my freinds to Cowboys Halery for their purchase."
By: Victor    San Antonio,TX
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"Great crew in the parts department worked with Greg he is a plus for your dealership."
By: john     san antonio,TX
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"Brought my new Trike in for maintenance - unknwn exhaust problem. Ken and Eddie diagnosed problem, fixed it and had me back on the road within on hour. Great team means I'll be coming back as often as I need to. Many thanks to Ken and Eddie."
By: Bob    San Antonio,TX
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"Great improvement over past ownership. Paul the salesman is most helpful. Your Service Department as a whole has treated me great. Every time I needed work done on my last bike they would get me in. Thanks!"
By: David    Jourdanton,TX
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"I have had nothing but great service at Cowboy HD, I've bought 2 bikes here in the last 4 years from Neal, my service advisor Ken has always led me down the right path, I live 4 miles from another Harley Davidson dealer but I prefer to do my service here. Ruben"
By: Anonymous    San Antonio,TX
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"On may the 9th my wife and I took my 2008 Road King for a bad starter. A service department consultant named KEN quickly assisted my friend and I after riding 170 miles to get to the dealership an get service. KEN was very professional and againg assisted us quickly and took into considration our long ride. Thanks Again For Your Professional Services. I already started recommending him to my other friends for maintenance on their Harley's."
By: Alejandro    Eagle Pass,TX
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"My memorial weekend turned "murphey on me on thursday.I noticed my rear tire was worm out so I headed to the service department. I didn't get there till almost 6 p.m. and at first the consensis was it wasn't going to happen. Somehow a tech decided to do the tire change and I was out before closing. Great job guys! End of story? NO! thevery next day on my way home haqd a blow out (the new tire] I got caught in the downpour. Thanks to Ken Howie for keeping the doors open till the wrecker could get me there. The next morning (saturday) the shop was full of customers bikes but they still got me on the road right after lunch. Just in time for the next downpour. Thank God for the coffee bar! Once again you guys came through with flying colors. This is the most rightous service team a rider could ask for! Thank you once again for your outstanding service. You saved my weekend. By the way, can you stop this rain?"
By: reginald     san antonio,TX
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"Today was a great day. Sam is sales took great care of a friend of mine and made her very happy. He helped her to find a bike she truly wanted. A special thanks goes out to Ken in services. Thank you for making my bike whole once more. This is by for the best Harley dealership I have come across. It's a shame there's not more people like these guys working for Harley."
By: Jeremy    Wichita Falls,TX
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"Ken, the service writer has been oustanding and is one of the reasons I keep coming back to ACHD. The new mechanic that worked on my bike, Abel, did a great job and explained why the problem occurred."
By: Dale    ,TX
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"living in corpus christi and being a harley owner has been a trying experience.i've bought two harleys so far ,both from alamo harley.t first in 2004 and again in 2009..first let me say that dealing with the harley shop in corpus is a pure nightmare and that's the nicest thing i can say about them without using profanity.so when i do need a harley shop it's off to san antonio for the assistance i need.the service was fair during the 2004 -2007time frame but i was very happy with the service i got this last week when i took my 09 dyna for it's first service this last tuesday.Robert and Ken were both very helpful and the time frame for my service was shorter than quoted by these two gentlemen.i also want to give my thanks and appreciation to the mechanics involved in performing the work so quickly ......thnx again for an experience that didn't turn into a total bummer........"
By: Anonymous    corpus christi,TX
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"Gotta say...was treated with respect and people there were VERY professional....better than any other dealership in this town...Jimbo who sold me the bike was very polite and knew the bikes well...Kenny, who works in the service treated me also with respect and made everything happen like a professional should...again thanks guys......"
By: Anonymous    San Antonio,TX
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"I took my FLHTCUI in for a 1000 mile service and wanted to give my kuddos to Ken Howie, service writer. Ken is always polite, takes the time to ask what I need and gives plenty of individual attention. Equally as important, he listens to any concerns or comments you make without making excuses. It is due to his genuine concern and attention to detail that I will continue to support Cowboys HD."
By: Mitch    San Antonio,TX
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"Robert Bossley in the service department has been extremely helpful with servicing my bike. I am new to biking and he treated me as if I was a regular. Service was prompt and I was told everything that was going to happen and when. Since I am a first time Harley owner I have visited all the dealerships in the area. Based on my experience with Robert and Alamo Harley they will be my dealer of choice in the future. Thank you Robert Bill Fatheree"
By: Bill    San Antonio,TX
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"I really want to give you guys some feedback on a service department employee you have. There is gentlemen by the name of Kent that went above and beyond the call of service. He has given me so much information about my bike within one hour than I ever got with my whole life. I taken my old bike into service and treat with no care in the world, and this time it was so different I had to mention it to you guys. He is the ideal employee to have in your service department. I would love to recruite him to work for me, but he turned me down. Luck was on your side at this time."
By: Ted    SA,TX
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"These days it is truly rare to find an excellent Harley dearlership. I hate it when a parts department lies to hind their stupidity. The one here is knowledgable and if they didn't know something they said so and were open to customer input and ideas. I am VERY particular on who touches my baby. I will drive as far as possible to have someone take care of her properly. The service department did an excellent job and was able to get me when I needed to bring her in, instead of waiting for 2 or 3 weeks for an appointment. Thanks again "
By: Anonymous    Wichita Falls,TX
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"You guys are great. We were recently traveling through San Antonio on our bike and started having some trouble, the day before we were due to ride back to Georgia. Ken in service was excellent, he got us in that day and took great care of us and our bike. Thank you guys so much. We deal with dealerships in Georgia alot and I can honestly say have never gotten such prompt, professional and caring service. Ken has even contacted us a couple times since we left, just to make sure we made it o.k. Thanks again."
By: Blue & Brenda    East Ellijay,GA
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"I wanted you to know that as a first time Harley Davidson owner I have had a lot of questions and concerns. I have had the opportunity to be served by your staff in the service department. They all do a good job. I particularly appreciate Ken Howie for his insights and knowledge and uniqely good customer service skills. He is always welcoming and encourages me to spend more money with you all, be it a leather jacket or a performance upgrade to my Superglide. Ken has made the after purchase experience the best part of depending on your dealership. Wish you offered Riders Edge"
By: Philip    Marion,TX
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"I'M glad to see that AL Lopez is selling MC's at your dealership now !!!!! he is down to earth and Cares about Customer satisfaction , always goes out of his way just to say hi and and talk about Family and of course bikes........WELCOME......."
By: Anonymous    SAN ANTONIO,TX
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"Many thanks for the outstanding customer service and support (especially by Service Consultant Ken Howie) on my 2005 Ultra Classic last week ... I greatly appreciate it!!!!"
By: Richard    Scherz,TX
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"All I can say is WOW! I've been to a number of dealerships and have never experienced the level of service you guys provide. First off...I was surprised when a couple of problems surfaced that they said "just bring it on over and we'll take a look." The other dealerships would require you to book an appointment and oh, by the way...the next opening is in three weeks. When I pulled up I was greeted promptly and told someone would be with me asap. Next thing I know Ken Howie and Eddie are going over my bike and Eddie has already diagnosed (and fixed) the primary problem. Not only that, he thoroughly cleaned the front fender where brake fluid had spilled. I haven't met other members of your service team but if they are as good with customers as Ken and Eddie you have no worries mate! "
By: Gary    San Antonio,TX
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"What's up with your service department? I brought in my FLSTC for the 1000 mile check up. I was all prepared to spend the whole day bored and ignored and before I knew it my bike was done. The guys even washed it! You keep this up the other dealers will go out of business. It doesn't get any better than this. By the way,great coffee. Keep it up. Thanks, I'll see ya next service."
By: Reginald    San Antonio,TX
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"Alamo City's new ownership has a made a world of difference in customer service. The new manager and the service consultant, Ken Howie, were able to retain me as a customer after experiencing difficulties with the past management. I am now a satisfied customer and plan to continue my relationship with Alamo City. It is nice to know that a business cares about their customers after the initial "sell"."
By: jeff    san antonio,TX
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"Paul in sales and Brenda in finance were most helpful, friendly and efficient. I will buy from your dealership again. Thanks. Jim Campbell"
By: James    san antonio,TX
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"I brought my 2007 street glide in this past sat. My dash insturments were not working, I spoke with Ken at the service desk and he told me to hang on and they would get it taken care of right away. While I waited I was treated to a hot band that just happened to be playing there that day and all the free wings served by some really hot hooter girls. I had a great time getting my scooter fixed, so thanks guys. Ill be back"
By: tom    elemendorf,TX
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"My experience being here in TX was great I stopped at the store on Saturday and was very impressed. This dealership is very nice and the staff is extremely generous. I had the pleasure of meeting Ashely who went above and beyond to help me with everything I was looking for which was difficult due to my broken leg and crutches. She is without a doubt a very genuine person. This dealership will always be one of my favorites. If I ever have the chance to come back to Texas this place will definitely be a stopping ground for me."
By: Anonymous    ,SC
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"Today I had a problem with my '05 Road King while I was at the store. Jonathan Quintanilla came over and asked what the problem was. I stated that the bike seemed to have an electrical problem. He put me in touch with Ken Howie who took a look at the bike and thought he knew what the problem might be. He took the bike and had a tech look at it and within an hour or so he had me back on the road with the problem solved. I can't say enough about your service people. Their genuine concern, attitude and customer service was nice to experience. My last experience at the other H-D dealership was so bad I finally had to contact H-D in Milwaukee to get something done. I will spread the word, Alamo H-D is the place to go. Thank-you, Raul"
By: Raul    Poth,TX
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By: Anonymous    Cibolo,TX
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"i cannot say how eazy fast and hastle free the purchase of my bike was. Sam sold me the bike. was fair, even and a pleasure to purchase my bike from. during the course of talking i told him i would need a chase vehicle for the driving part of the license process. he said no problem. and none it was. he tied up himself one other person and the company truck. all i can say is with the best a hand shake and the mans word is all it takes. now i gotta go and put some miles on this 09 FXD 96c. fuel injection so when i trade her in B-4 my 2yrs are up to get top dollar for her. see ya on the road..."
By: tom    elmendorf,TX
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"i cannot say how eazy fast and hastle free the purchase of my bike was. Sam sold me the bike. was fair, even and a pleasure to purchase my bike from. during the course of talking i told him i would need a chase vehicle for the driving part of the license process. he said no problem. and none it was. he tied up himself one other person and the company truck. all i can say is with the best a hand shake and the mans word is all it takes. now i gotta go and put some miles on this 09 FXD 96c. fuel injection so when i trade her in B-4 my 2yrs are up to get top dollar for her. see ya on the road... elmendorf, tx. tom"
By: tom    elmendorf,TX
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"David in Sales did a great job with my purchase of my 1200N. Mr. Padilla in finance was very straight forward and did not try to pressure me into anything. I will always be a customer of yours if this kind of first class treatment continues."
By: Manuel    San Antonio,TX
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"I purchased a 2009 1200 Nightster. What an amazing bike. This is my first motorcycle and Scott and Mr Skinner are two of the most professional men you will deal with when making your purchase. The entire staff @ Cowboys are amazing. I had the pleasure of going on 2nd Sunday ride and thanks to everyone who watched out for me. Thank you and God Bless."
By: Benjamin     san antoio,TX
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"Hector in parts did me right again with a new front wheel (Mag) for my FXSTC and Ken in service got it on quick. The shop was real busy but the "get r done" attitude shown through. Thanks guys you'll always have my business."
By: Don     San Antonio,TX
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"Thanks to Chris Burton for selling me my Heritage FLSTC. It's been 33yrs since my last Harley (a 1948 Panhead), what a difference! I should have done this years ago. Thanks to Freddy Padilla for the quickest paper work in history. Also, thanks to the little blond gal (I can't remember her name, sorry) that helped me get my helmet selection, and last but not least, all the service personel who made this happen. You folks are the best. Ride Free! REGGIE"
By: Reginald    San Antonio,TX
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"This is my first Harley, and I am so glad that I bought my Harley from Cowboy Harley in S.A. The staff at Cowboy SA are first class in customer service. I have to say that I would recommend Chris Burton at Cowboy Harley in SA to my fiends and family. And let's not forget Brenda in financing, 5 stars and the cutest face at Cowboy HD. Thank You Raul Villanueva "
By: Raul    San Antonio,TX
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"Ken in service and Hector in parts were fantastic. They helped me with a stage one set up for my 08 FXSTC. Since the breather set was not available when I came in we ordered one. Ken called me several hours later that the breather had come in. I came to the shop at 1:45 picked up the parts and took them to the service dept where Ken got me on the road in less that 2 hours. FANTASTIC SERVICE AND A COUPLE OF GREAT GUYS.. THANKS. SEE KEN FOR SERVICE HECTOR FOR PARTS AND DON'T FORGET PAUL FOR SALES DON D"
By: Don    San Antonio,TX
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"I recently joined the Alamo Harley Owners Group. After hearing about how well they treat our particular group and seeing it personally when I visited their store, I decided to buy my '09 Dyna Super Glide from them. Mike in sales really listened to my riding desires, characteristics, & qualifications. He then helped me upgrade to a bigger bike that best suited me. My Dyna has met all my expectations fully. I really feel that I got the best bike for the buck! I will always give them my future Harley business because of their awesome staff and the way they support our motorcycle group! "
By: James    Schertz,TX
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"I just wanted to say thanks! I recently bought my very first bike - a 09 Sportster Custom - from you all. Jake handled my ignorance extremely well and answered all my questions and concerns; furthermore, Jake really made me feel comfortable with my purchase and went above and beyond the typical salesman role. Brenda in finance was very understanding of my current financial situation and really helped make my dream of owning a Harley come true. I was overall very happy with my buying experience and would definitely recommend your dealership to others. "
By: Jason    San Antoino,TX
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"I was there about a week ago with a friend of mine. He was the one who had issues with his motorcycle not me, but I could'nt help but notice professionalism of to service employees. Jon and tracy showed never ending kindness and provided the best customer service i have seen yet. If my bike should ever need any work done I will be sure to go to them. thanks guys"
By: Anonymous    San Antonio,TX
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"Where ever I travel on business, I typically pull out the yellow pages to locate the nearest H-D dealer. I was in San Antonio last week and stopped by your establishment to pick up a long sleeve shirt with your logo, to add to my collection. The choices were plenty, but what made my day was how your cashier (MDH) noticed my military retiree ID card and passed on a 15% discount without hesitation. I'm fairly new to the H-D family, but often impressed with the relationships the H-D dealers have with the military. Thanks for your support and the wonderful attitudes I witnessed with your sales staff...first rate!"
By: David    Colorado Springs,CO
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"The parts department and service personnel were not only helpful, but were willing to take the time and explain to me what was needed for my bike...as if I was the only customer for the day. Thanks!!"
By: Damon    Converse,TX
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"I live just about a mile from another HD dealership (78245). I've visted there three times and haven't gotten a smile let alone a greeting once. From the moment we (my wife and I) walked into Cowboys ACHD we were met with a hello and a welcome. Bryce stepped right up and ask if he could help us find what we were looking for. He then left us to browse in peace. Before we left, he gave us quotes on the bikes we were looking at and his card with his cell# handwritten on the back. Needless to say, when I purchase my Nightster it will be from Bryce Petray at Alamo City. Great customer service!"
By: Sammie    San Antonio,TX
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"Mike my salesperson is a great guy took care of me through the whole financing process and after the sale. the whole staff there at the dealership are very friendly and ready to help with any questions and purchases. Thank you for my new harley davidson."
By: Anonymous    san antonio,TX
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"Hats off to Scott Nieland and Freddie Padilla. Both gentlemen were very respectful of my time and business. I basically already knew what I wanted at the time of purchase but these two guys were great to deal with."
By: Tracy    San Antonio,TX
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"First time Harley buyer and it has been a blast riding! The weather has been on/off rain and I will have to invest in a rainsuit but, I look forward to the cooler weather so I can finally wear my leather. Neil, Brenda, and sales staff are very helpful and they treat you cool unlike other Harley stores that judge you as a "Dreamer' or wannabe. This is why I selected Alamo HD and can inform other's to: Remember the Alamo-------Harley Davidson...... "
By: Jose    San Antonio,TX
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"Just bought my second HD from Alamo HD. First Bike was a '03 Sporty, second was a '08 FLHTCU. I bought both bikes from Neil. Neil is a great guy and a great salesman. I highly recommend any one looking to buy a HD, talk to Neil!! He's truly a asset to Alamo HD!!"
By: Michael     Converse,TX
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"I recently relocated to SA and knew of the prior owners reputation for bad service. I was very reluctant to bring my bike there but when I got it back it was very evident that the 15K service was very thorough; shifting quieter, primary chain quieter, front brake tight, clutch smooth. Very good. PROBLEM-defective front tire put on the front. I rode to Canyon Lake and had a flat. Sure hosed up my Saturday, but I have to say you guys did the right thing and replaced the tire and tube. That shows a strong commitment toward ethical service. Also, Michael in service and all of the service staff have been great. I also thought it was a very nice touch to have the technition call me when the original service was done. Thanks guys."
By: Robert    San Antonio,TX
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"Franco....could not ask for a better man behind the service desk, really knows his business. Good clean shop, appreciate the ability to walk back and talk with the mech. Ron....great mechanic. You have earned my business, cant wait to get that new Ultra from you all. "
By: michael    san antonio,TX
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"you guys are very nice and actually care about custumers"
By: Anonymous    san antonio,TX
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"Thank you for your prompt service via internet store. The key chain is a gift for my brother-in law and it is even more beautiful than the picture in the gift store. Vickie Smith"
By: Vickie    Beeville,TX
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"Chris Campos (Sales) and Brenda Petergal (Finance) were so very helpful and informative. I felt like we'd known each other for a long time and they made us feel like part of the family even before we purchased. Then after the sale when we returned to the dealer they treated us with great respect. In fact, Brenda went way out of her way to help us resolve a small issue with the purchase of an accessory. I really appreciate her stepping in for us and helping us get things handled. She'd be an asset to any of your dealerships. Thanks"
By: Kenneth    san antonio,TX
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"I picked up my Super Glide yesterday and am very happy with it. Paul DeBetta was very helpful with the purchase of my bike. I will recommend you to my friends who are interested in buying a Harley. Thanks!"
By: Benjamin    Hondo,TX
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"The experience was the best I have ever had purchasing any vehicle. Neil in the sales department was quick, attentive, and NOT PUSHY. Brenda in the finance department was an absolute delight to finish the deal. Overall I would recommend anyone interested in a true professional Harley purchase to seek out these two, and this dealer. I will send all my friends and family to these two."
By: Shaun    San Antonio,TX
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"The purchase of my Dyna Low Rider was a very pleasant experience. Great selection and sales staff were friendly. I waited until the 1000K service to add these comments, and the service is a testimonial of quality service and professionalism."
By: Abelardo    Del Rio,TX
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"Bought '01 springer softail on 06/06/06. Showed it to my former scoutmaster on 06/08/07 Married his daughter on 07/07/07."
By: L.G.     Mineola,TX
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"Im Very Satisfied with service a got from Alamo HD, great people and Helpfull on any question I Had.From My purchase expirience with Neil Niktich to my motorcycle service Man Ruben.See i live About 390 miles from Alamo If Any i Could have choose any other HD Dealer so when i was ready to buy my new Harley the one who took the time to answer all my cuestions was Alamo.So I Recomend it. From buy A Harley to The Service Department....Thank You..."
By: Juan    Odessa,TX
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"Ive had my bike for 8 month's and i love it, I did a demo ride at another dealer, but purchased my bike at alamo cause it was cheaper price , and i was treated like family not like just another sale even though it wasnt the sales person who sold me the bike , it was an alsome expierence to purchase my new 2007 Fatboy . Iam glad i did my research and did the demo cause if i would have bought the other bike i wanted , ive would have regreted it ,I would like to say thanks to all the staff at alamo for this expierance. "
By: Angel     cibolo,TX
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"Ive had my bike for 8 month's and i love it, I did a demo ride at another dealer, but purchased my bike at alamo cause it was cheaper price , and i was treated like family not like just another sale even though it wasnt the sales person who sold me the bike , it was an alsome expierence to purchase my new 2007 Fatboy . Iam glad i did my research and did the demo cause if i would have bought the other bike i wanted , ive would have regreted it ,I would like to say thanks to all the staff at alamo for this expierance. "
By: Angel "ROOSTER"    cibolo,TX
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"wonderful experience all the way. From : "MULETRAIN""
By: Richard    La Vernia,TX
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"IVE BEEN TRYING TO LOCATE WHERE TO LEAVE A COMMENT, HOPEFULLY THIS IS IT. I RECENTLY HAD A BELT BREAK AT 18K MILES, I CALLED ACHD AND THEY QUICKLY PICKED ME UP AND PLACED A NEW BELT WHICH THEY DID NOT HAVE IN STOCK AT ACHD AND I WAS BACK ON THE ROAD WITHIN A FEW HOURS, PAYNE WHO WAS ATTEMPTING TO INTEREST ME IN SOME ACCESSORIES SEEMED TO KEEP THE BALL ROLLING AND I WAS OUT OF THERE WAY FASTER THAN POSSIBLE!! I BOUGHT THE BIKE A YEAR AND A HALF AGO AND NOW HAVE 23K AND THE WHOLE EXPERIANCE WITH ACHD HAS BEEN GREAT! I WOULDNT GO ANYWHERE ELSE, THANKS ACHD!!"
By: CON     SCHERTZ,TX
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""Just wanted to drop a short note to let you know how grateful I am. Came into your store last Saturday, the day of your open house, and was treated like a queen!! The motorclothes Manager Jeff and his staff went above and beyond to help me find exactly what I was looking for. Jeff and Sarah V. gave me the best customer service I have ever received in A H-D dealership(and trust me, my husband and I have been to alot!!). It was so PACKED in your store, and Jeff was being pulled every which way, but never once made me feel like I was not the most important person in your store. When he was having to help others, Sarah stepped right in, and did her thing. I know I am going on and on, but it means alot to me and my husband that a Manager that is being called on by everyone in the store would take time to stop and help us for over an hour. When we left, he gave us his card and cell number and told us he would ship us anything we need to our home in Nebraska. We were just visiting , but will without a doubt continue to shop with Jeff and his staff. Thanks again guys, and keep up the good work!!! ""
By: Donica    ,XX
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"During our visit to the your dealerhip we were treated real good by your sales assosiate MARTY "D.C." LEWIS and all of your staff. Thanks a lot."
By: Alejandro    Eagle Pass,TX
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"best salesman ever worked with he knew how to help the cutomer very friendly just to say thank you for the good services we recieved"
By: james    san antonio,TX
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"I would like to thank David Reed (sp?) for helping me with my search for decals for my 1988 FXSTS. He went above and beyond what any other dealer was willing to do. Thanks David !!"
By: Karl    Nelson,BC
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"thank to chris ,neil who answered all my questons helped with getting me the bike i wanted and metting my finaciel goals thank again"
By: steve    sa,TX
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"I cannot comment on the total purchase experience as yet becasue I just ordered my bike and it is not in yet. however I want to convey the very positive experience I and my friends had in our recent visit to Alamo Harley-Davidson. I and my riding friends are all from Austin and decided that we all wanted to purchase new Ultra's with ABS. We were impressed with the friendly and professional interaction we experienced form everyone we met at Alamo HD. Our salesman (Neil Nikotich) was very responsive and made the process of ordering the first four Ultras a real pleasure. Sales management, the receptionist, service department and parts people all greeted us and made us feel welcome. We still have three members that may want to purchase new bikes, and we will definately direct them to Alamo HD. Thank you for a very pleasent experience -- I can't wait for my new Ultra to arrive. Sincerely, Mel Albiston The Breakfast Club Riders"
By: Melvyn    Austin,TX
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Harley-Davidson CVO rolls out four 2011 models
July 29, 2010
Harley-Davidson Q2 2010 results show progress
July 22, 2010

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